FAQ

It takes 8-10 business days to pack and prepare your painting for shipment. Please note, this does not include shipping time. Processing times may be longer during promotions and holidays.

I ship worldwide. All packages come with a tracking number and are shipped with Canada Post or by courier (Purolator, Fedex, UPS)

If you live outside of Canada/US and are interested in a large painting or print (over 36 inches in length), please contact me for a shipping quote.

Please note you will be responsible for all duties, taxes, and customs charges that incur.

Canada/US

• Shipping is free for all orders over $175 (before tax).

• For orders under $175, original art ships for a flat rate of $30 for Canada and US.

International

• Original art ships for a flat rate of $50.

Original Paintings

Original paintings vary by size and may need to be shipped using different materials. Most small oil/acrylic/mixed media paintings and all soft pastel paintings are wrapped in protective materials and packaged in a corrugated cardboard box or are cradled in a sandwich of foam board.

Typically, oil/acrylic/mixed media paintings with a side longer than 48 inches are removed from their stretcher bars, rolled, and shipped in a tube to be re-stretched at their destination. I'm happy to help you through this process - just ask!

If your order has already been processed, I am unable to make any changes. If your order is still in processing and has not yet shipped, please reach out to me as soon as possible to inquire about making a change to your order.

Once your order leaves my studio, it's passed off to the courier for shipping. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery. When your order is shipped, you'll receive a shipping confirmation email containing the tracking number to follow along on your package's journey.

If your order becomes delayed or lost, I will need to file a claim with the courier. Please reach out to me as soon as possible.

If you enter the wrong shipping address, please reach out to me immediately. If your package is still processing, I can update your address. However, this is not a possibility after it has shipped. I am not able to redirect an order once it has left the studio.

Please review all order details before submitting your order. I am not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package is returned to sender, you are responsible for any shipping charges or fees associated with the return or reshipment to the correct address.

When you place your order, you will receive an order confirmation with your order's full details. Your order typically will take up to 3-5 business days to process. When your order has shipped or is ready to be picked up, you'll receive an additional email with a tracking number or pickup details. Check the tracking information regularly to follow along on your packages' journey. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery.