FAQ

It takes 8-10 business days to pack and prepare your painting for shipment. Please note, this does not include shipping time. Processing times may be longer during promotions and holidays.

I ship worldwide. All packages come with a tracking number and are shipped with Canada Post or by courier (Purolator, Fedex, UPS) If you live outside of Canada/US and are interested in a large painting or print (over 36 inches in length), please contact me for a shipping quote. Please note you will be responsible for all duties, taxes, and customs charges that incur.

Canada/US Shipping is free for all orders over $175 (before tax). For orders under $175, original art ships for a flat rate of $30 for Canada and US. International Original art ships for a flat rate of $50.

Original Paintings Original paintings vary by size and may need to be shipped using different materials. Most small oil/acrylic/mixed media paintings and all soft pastel paintings are wrapped in protective materials and packaged in a corrugated cardboard box or are cradled in a sandwich of foam board. Typically, oil/acrylic/mixed media paintings with a side longer than 48 inches are removed from their stretcher bars, rolled, and shipped in a tube to be re-stretched at their destination. I'm happy to help you through this process - just ask!

If your order has already been processed, I am unable to make any changes. If your order is still in processing and has not yet shipped, please reach out to me as soon as possible to inquire about making a change to your order.

Once your order leaves my studio, it's passed off to the courier for shipping. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery. When your order is shipped, you'll receive a shipping confirmation email containing the tracking number to follow along on your package's journey. If your order becomes delayed or lost, I will need to file a claim with the courier. Please reach out to me as soon as possible.

If you enter the wrong shipping address, please reach out to me immediately. If your package is still processing, I can update your address. However, this is not a possibility after it has shipped. I am not able to redirect an order once it has left the studio. Please review all order details before submitting your order. I am not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package is returned to sender, you are responsible for any shipping charges or fees associated with the return or reshipment to the correct address.

When you place your order, you will receive an order confirmation with your order's full details. Your order typically will take up to 3-5 business days to process. When your order has shipped or is ready to be picked up, you'll receive an additional email with a tracking number or pickup details. Check the tracking information regularly to follow along on your packages' journey. Please keep in mind that shipping time frames are not guaranteed, as weather and mail volume can affect delivery.

All sales are final. No refunds or exchanges. Please email with any questions prior to placing your order. If something arrives damaged, please email a photo of the damaged item and box along with your order number within 3 days of delivery to pamelagilesart@gmail.com

Yes, contact me at pamelagilesart@gmail.com and we can sort out a time for you to pick it up at my studio.

Yes, if there is a painting you would like to see in person, please let me know and we can set something up.

I work in a variety of medium, including oil, acrylic, watercolor, and mixed medium. I am currently working a lot in soft pigment pastel. These soft pigment pastels are pure, vibrant sticks of powdered pigment—essentially the same rich color used in oil paints, but without the liquid binder. This means every stroke is loaded with intense, luminous color that stays true over time. They allow me to layer, blend, and create velvety textures you can almost feel with your eyes. Because they’re applied directly by hand, the connection between artist and artwork is immediate and intimate—every mark holds the energy of the moment it was made. The result is a piece that glows with depth, movement, and a softness that draws you in.

I generally release new work in collections 3-4 times a year. The best way to stay informed of new releases is to sign up for my newsletter and follow along on Instagram.

All of my art is sold unframed. This allows you full freedom to select a frame that matches your unique style. Working with a local professional framer can make all the difference in showcasing and protecting your piece of original art.

All artwork and products are measured in inches unless otherwise stated.

I strive to ensure the colors you see online are as close as possible to the actual artwork. However, screen monitors can vary. If you need more photos of a specific piece, just let me know—I'm happy to help!

Not at this time, but I will be sure to let you know if I do offer them in the future! Be sure to subscribe to my mailing list so you can stay up to date with all that I offer.

I retain all rights to all artwork I create. This includes the rights to the image of sold and commissioned original paintings. The collector or buyer may not reproduce the artwork in any way without written permission. When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.

Orders on my website can be paid through major credit cards, Apple Pay, Google Pay, and PayPal. If you choose PayPal, you do not require a PayPal account. PayPal lets you check out as a guest. PayPal allows you to make payments using various methods, including but not limited to debit or credit cards, a bank account, and PayPal Credit. You can also use an Pamela Giles Art Gift Cards to pay for your order. If you'd like to pay with e-transfer, please email me directly at pamelagilesart@gmail.com

Yes! I love gift cards. Gift cards are available through my online shop and can be redeemed for anything available to purchase on my website. Gift cards are just like cash, they have no transaction fees and never expire. All gift cards are non-refundable and cannot be transferred, exchanged or resold. Gift cards cannot be redeemed for cash. For security reasons, we are not able to look up your gift card number and therefore it cannot be replaced if it are lost or stolen. Sales tax will be applied to purchases made with a gift card and the total of the transaction will be deducted from the gift card balance. Pamela Giles Art Gift Cards are only available in Canadian Dollars.

I’m happy to now offer payment plans designed to make it easy and more affordable for everyone to buy and collect original art by allowing you to spread payments out over a reasonable time period. How It Works A 25% deposit is required. Then the purchase price plus applicable taxes/shipping can be divided into equal payments spread over up to 3 months. Payment by e-transfer or credit card can be arranged. Once the first payment is made, I will mark the painting as "Sold" online. There are no extra fees or interest. Once the painting is paid for in full, it will be shipped out. Ready to get started? Send me an email to pamelagilesart@gmail.com with: Your name, mailing address and phone number the title of the painting you'd like to purchase the term you'd like to pay it over (2-3 months) I'll send you a contract and an invoice for the 25% deposit :) Note: Payment plans are not available during collection launch advance access periods. Payment plans are not available for commissions or art prints.

Yes! Send me an email to pamelagilesart@gmail.com with the details of what you would like to purchase and we can arrange for payment through bank e-transfer.

Simply put, a commission painting is a way of saying that we work one-on-one to create a special painting just for you.

I accept a limited number of commissions each year to balance custom work with other projects. When I'm open for commissions, I announce it on Instagram and through my newsletter. Stay tuned for updates!

I love this question! Typically, my most common type of commission are variations of my past work.

I like to ensure that each client's piece is original, so I never set out to exactly replicate a painting. However, I'm happy to create a different version of an existing painting that is similar yet unique. We can bring your idea to life without replicating another painting!

No, sorry! I paint quite intuitively and the piece of art evolves through my process, therefore creating a sketch to adhere to doesn't allow me to do my best work. However, before starting a painting, we chat about important details to include in the piece, the overall composition, colors, and other paintings of mine that you like. All of this information combined allows me to bring our vision to life.

Absolutely! That's the fun and freedom of creating a custom painting. We can play with colors, composition, scale... I'm open to any ideas within the scope of my style and subject matters I paint.

The easiest way to find the ideal sized painting for you is to measure your space and tape the dimensions of the painting you're considering with painters tape. I'm happy to provide feedback and suggestions on the size if you send a few photos of your space where your future painting will live. You can also use this sizing guide to get the perfect size for your space: Art should take up 2/3 to 3/4 of your wall space. Measure the height and width of your wall and then multiply them by both .66 and .75 to find your minimum and maximum. You can use the same calculation to find the range of sizes of art to best fit above a piece of furniture. For example, if your sofa table is 5 feet wide, multiply 5 by .66 and .75. In this case, a piece of art between 3.3 feet and 3.75 feet wide will look great above the sofa table. Remember—you can combine multiple pieces to achieve the right size! Quick Reference Guide

Once you have signed the commission contract, I will send you an invoice for 50% of the total price. The invoice allows for payment through credit card, but if you'd like to pay by e-transfer, that works too! Once the painting is complete, you'll receive an invoice for the remaining 50%.

Potentially! This depends on a number of factors (my commission schedule, the size and complexity of the painting). Please include the date you need it by in your initial request and we can discuss. Generally speaking, having a bit of a flexible schedule is best when it comes to custom paintings.

During the commission process I will send along progress photos, and we can chat about any changes (colors, small composition changes) you desire. When the painting is complete, there is another opportunity to make very small changes before the painting is varnished. Once the painting is approved, signed and varnished, there can be no changes made.

I retain all rights to the artwork I create, including images of sold and commissioned pieces. Buyers may not reproduce the artwork without written permission. You have the right to display the artwork in your home or business, but it cannot be resold or reproduced without my consent.

There are lots of great artists who do portraits! That's not something I paint. Please take a look at my previous collections or Instagram account to get a sense of my painting style.

Absolutely! I love collaborating with fellow creatives. Email me at pamelagilesart@gmail.com with your idea, and let's create something beautiful together.